CANCELLATION & REFUND POLICY

Last Updated: September 25, 2026

1. GENERAL POLICY

All in-app purchases in Vowl — including Premium passes and Coin Packs — are digital educational goods and services. Once a purchase is successfully completed, digital access is delivered instantly and electronically to your account, and the purchase is considered final.

Summary: Purchases are non-refundable after successful in-app delivery, except in the specific eligible technical failure scenarios listed below.

2. ELIGIBLE REFUND SCENARIOS

We will issue a full refund in the following situations:

Failed Delivery: Payment was deducted from your account, but Premium access was not activated or virtual coins were not credited due to a technical server error.
Duplicate Charge: You were charged more than once for the same purchase due to a network glitch.
Unauthorised Purchase: A purchase was made without your consent. You must report this within 48 hours of the transaction.

3. NON-REFUNDABLE ITEMS

The following are not eligible for refund:

Premium passes where access has already been actively used for lessons or learning quests.
Coin Packs where coins have been spent (even partially).
Purchases reported more than 48 hours after the transaction date.
Change of mind after successful delivery and usage of content.

4. SHIPPING & DELIVERY POLICY (DIGITAL GOODS)

Vowl does not ship physical goods. All services, educational content, virtual currencies, and premium feature entitlements are delivered electronically and immediately within the VOWL mobile application upon payment confirmation by our payment gateway partners.

5. RAZORPAY PURCHASES (INDIA)

If your purchase was made through Razorpay:

Automatic refund for failed transactions: If your payment is deducted but the purchase fails to activate due to an interrupted connection, Razorpay automatically detects the dropped transaction and initiates an auto-refund to your original payment method (bank account, card, or UPI) within 5 to 7 business days.
Manual refund requests: For eligible scenarios, please contact our support team with your registered account email and Razorpay Payment ID.

6. HOW TO REQUEST A REFUND OR CANCELLATION

To request a refund for an eligible scenario:

Step 1: Email us at support.vowl.app@gmail.com
Step 2: Include your registered account email address, Razorpay Payment Reference ID, and a short explanation of the issue.
Step 3: We will review your request within 24 to 48 business hours.

Approved refunds are credited back to the original source payment method within 5 to 7 business days depending on your bank.

7. CONTACT US

For refund and cancellation queries, please contact:

Email: support.vowl.app@gmail.com

Response Time: 24–48 hours